Your questions, answered

Subsidence is downward movement associated with the ground beneath a structure. A loss of support can allow a footing, floor or pavement to settle unevenly. The visible symptom is not a diagnosis: assessment needs to consider the structure, ground and possible causes before a repair is recommended.

Not necessarily. Cracks can have different causes, including movement of materials or the structure. Record what you can see from a safe position, note whether it is changing and seek an assessment. Do not assume that filling the crack will address movement beneath the building.

Possible causes include poorly compacted fill, ground movement and loss of support associated with water. The relevant cause varies by site. Your specialist should explain what has been checked and whether drainage, structural advice or other investigation is needed.

Water-related ground loss and changes in ground conditions can affect support. Resin injection is not a substitute for finding and addressing a leaking service or drainage problem. Any related work and who is responsible for it should be set out in the proposed scope.

Expanding resin is placed through targeted injection points beneath suitable slabs or foundations. It can fill voids or improve support and may assist a controlled lift. The operator checks how the structure responds as work progresses. Resin quantity, placement and achievable movement are site-specific decisions, not settings from a generic animation.

Slab jacking generally refers to lifting a settled concrete slab by treating support beneath it. Underpinning addresses support for existing foundations and can involve different methods. The terms do not establish which treatment suits your property. Compare the proposed scope, ground conditions, loads and limitations.

No. Ground and structural conditions determine suitability. Drainage repairs, structural repairs, a different underpinning approach or further engineering advice may be required. R+R should explain why a method is proposed and what it will not address before you agree to work.

Relevelling aims to improve levels where it is suitable and safe to do so. Full restoration to original levels cannot be assumed for every property. Your assessment and agreed scope should identify the target, constraints and how the result will be checked.

Some cracks may respond as movement is corrected, but improving support is not the same as repairing damaged brickwork, plaster or finishes. Cosmetic and structural repairs may still be needed. Ask which repairs are included and which require a separate trade or professional.

Timing depends on the area, access, ground conditions, treatment scope and site constraints. Request a programme for your own property rather than relying on a generic same-day promise. Commercial and civil work also needs agreed access, traffic and return-to-use arrangements.

R+R undertakes industrial slab stabilisation and relevelling work. Assessment should consider the slab, support, equipment, racking, dynamic loads and operations. Ask for relevant project examples and a site-specific plan for access and completion checks.

R+R undertakes civil and paved-area stabilisation and slab-lifting work where suitable. A stepped joint or sunken surface may reflect support conditions below. Assessment, services, traffic management and the agreed scope guide the treatment and handover.

Discuss operating hours, restricted areas, pedestrian and vehicle routes, and any shutdown constraints early. An access plan can be developed for the proposed work, but uninterrupted trading or a fixed return-to-service time should not be assumed before the site is assessed.

R+R has regional teams covering NSW, Victoria, Queensland and Canberra/ACT enquiries. Use the local-team finder or include your postcode in a quote request. The team will confirm availability, travel and coverage for the actual address.

The operator must understand the scope, observe how the structure responds, check progress and know when to pause or adjust. Resin alone does not make these decisions. Ask about the actual lead operator's relevant experience and comparable work, not only how long the company has existed.

Ground surgeon is R+R's name for its experienced resin-injection rig operator. R+R's ground surgeons have more than five years of relevant experience, with many bringing more than fifteen. It is a description of the role, not a medical or engineering qualification.

R+R's directors Morgan Trainer, Stephen Lyons and Tim Pope each bring more than 20 years of experience in resin injection and business. Regional partners bring more than 20 years in resin injection, including their local ground conditions. Ask who will be assigned to your specific project.

R+R reports more than 7,000 completed jobs. The wider team's combined experience is 165 years, including 65 years in NSW, 50 in Victoria and 50 in Queensland. These figures describe work and combined team experience, not the age of the company or a guaranteed outcome for another site.

Ask who will assess the property, who will lead the rig, their personal resin-injection experience, comparable local work, how progress will be checked, and who is accountable at handover. Compare the actual scope and applicable warranty terms as well as the quoted price.

A useful price follows a defined scope. The affected area, ground and structural conditions, access, treatment objectives and related work can influence the quote. R+R does not offer a universal website price: request an assessment and a written explanation of inclusions and exclusions.

Ask for the written product and workmanship warranty that applies to your agreed scope, including exclusions, responsibilities and the claims process. A headline guarantee is not a substitute for those terms. The warranty explanation on this website identifies the details to confirm before proceeding.

Confirm any assessment, investigation or reporting fees with the team before booking. This preview does not promise a free assessment for every site or scope. A request for a quote is the start of a conversation, not acceptance of work or charges.

Include your location, property type, the problem you have noticed and when it appeared. If safe, provide a wide photograph and close-ups. Existing plans, level records, drainage reports and earlier repairs can help the discussion. Do not enter unsafe areas to collect information.

The intended live process is a conversation with a ground subsidence specialist to understand your property and agree the next step. In this review sandbox, the form only creates a local preview. It does not send an enquiry, upload files or reserve an appointment.

Agree the completion records before work starts. Ask what work was completed against the scope, what measurements and photographs show, any remaining work, relevant return-to-use advice and applicable warranty terms. The right records depend on the job.

Stay clear of the affected area and seek urgent professional or emergency assistance as appropriate. A routine website enquiry is not an emergency response or a structural safety assessment. Do not rely on a 3D website illustration to judge whether a building is safe.