Know what backs your repair. Check the product and workmanship terms that apply to your agreed scope, including responsibilities, exclusions and how to raise a concern.
The published promise
The existing R+R website advertises the following durations. They are shown here as existing marketing claims, not as newly approved warranty terms.
100 years
Resin product warranty
Existing advertised duration. Covered materials, warrantor and conditions require confirmation.
50 years
Workmanship warranty
Existing advertised duration. Covered work, exclusions and claim process require confirmation.
Reference: Current R+R warranty claims. Content adapted for this draft; project details and claims require final approval.
Not operative warranty terms. This sandbox is a proposed explanation page. No warranty document is being issued and no additional cover is promised. Director and legal approval are required before launch.
Product and workmanship
A product warranty relates to the covered material. A workmanship warranty relates to the covered installation work. Neither should be casually described as a promise that no future ground movement can occur.
What the terms must explain
The legal entity giving each warranty and contact details.
Covered products, work, properties and time periods.
Conditions, exclusions and any maintenance obligations.
How new leaks, drainage changes or later building work are treated.
Whether cover transfers when a property is sold.
How a claim is assessed, remedies and responsibility for costs.
Required Australian Consumer Law wording.
If you have a concern
Keep your quote, invoice, handover records and photographs. Contact R+R with the site address and a description of the concern. The applicable signed terms, not this draft page, govern the contractual warranty.
Consumer guarantees may apply independently of a voluntary warranty. The final wording should be checked against ACCC warranty guidance.
Talk about your repair
Tell us what you’ve noticed and what concerns you most. We’ll help you understand the next step for your property, starting with assessment rather than assumptions.
