Investigate before treating
Record the symptoms and relevant history. Consider levels, drainage, ground conditions and the structure. State what is known and what needs further investigation.
Explain the recommendation
Identify why the proposed method suits the site. Explain alternatives and limitations, including when further engineering or geotechnical input is appropriate.
Agree a written scope
Set out treatment areas, materials, intended outcome, access, related trades, price, exclusions and warranty. Agree what will count as completion before the job begins.
Control the work
Plan service checks, work-zone protection, monitoring and stop points. Confirm who is responsible for the technical decisions and who the customer should contact.
Record the outcome
Provide the agreed records: relevant before and after observations, treatment areas, photographs, remaining limitations and recommendations for maintenance or other repairs.
Stand behind the scope
Explain the applicable warranty in writing and how to raise a concern. Product performance, workmanship and future ground movement must not be treated as the same thing.