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Your home is everything to you and your family, so before going ahead with any subsidence repairs, we’ve put together a list of questions our customers should ask:
We offer advice, not sales, so we don’t employ salespeople. The person who quotes your job does your job, and has been relevelling homes like yours for over 15 years.
Our specialists have raised over 7,000 homes in total.
If the problem returns, we return. We provide a fully guaranteed warranty on materials and workmanship.
At R+R, we have no call centres, no sales people and minimal overheads, all of which enables us to provide the best value for our customers.
R+R will deliver you better value, through real experience, with guaranteed results.
At Raise + Relevel, experience matters. With a century of combined expertise and over 7,000 homes relevelled, we deliver lasting results—guaranteed.
Every home is unique. We provide tailored solutions at the best value, ensuring stability without compromise.
Know who stands behind your repair. From your first conversation with a ground subsidence specialist to the people operating the rig, experience should be visible at every stage.
20+ years each
Resin injection and business experience.
Morgan Trainer, Stephen Lyons and Tim Pope bring the technical and business experience behind R+R. Experienced leadership matters when the scope, responsibilities and expectations need to be clear.
20+ years each
Resin injection and local ground experience.
Our regional partners lead the teams in Queensland, NSW, Victoria and Canberra & ACT. Their experience includes the ground conditions in their own region, while recognising that every property still needs its own assessment.
5+ years each
Many bring more than 15 years.
Our ground surgeons are the rig operators carrying out the resin injection. Their experience informs how they read the work, respond to site conditions and check progress. “Ground surgeon” describes this skilled operator role; it is not a medical or engineering qualification.
Learning on the rig
Developing skills under our ground surgeons.
Our rig technicians learn through practical work under experienced ground surgeons. They support the operation and develop their knowledge under supervision, rather than being presented as experienced lead operators.
Years describe relevant team experience, not the age of R+R or a guarantee of a particular result. Ask us who will be assigned to your job.
Ask us. Ask every contractor. Compare the people who will actually assess, lead and carry out your work, not just the logo on the truck.
Choose the questions you want to take into your next conversation. Download your shortlist and use the same questions with every contractor.
Ask for the names and roles of the person assessing the property, the lead injection operator and the person responsible for the job.
Look beyond company age. Establish the experience of the actual people assigned to your property.
Ask how many years the lead operator has personally worked in resin injection, rather than general construction alone.
Ask about the type of work performed, their responsibilities and comparable projects, not just a headline number.
Ask for relevant work in your region, the conditions encountered and why that treatment was chosen.
Local knowledge is useful, but a suburb or postcode is not a diagnosis. Ask how your own site will be assessed.
Ask who leads the rig and how less-experienced team members are supervised.
There should be a clear distinction between the experienced lead operator and technicians learning under them.
Ask what observations and measurements will guide the work, and what would prompt a pause, a change or further advice.
Seek an explanation specific to your scope. Years of experience do not replace checks, records or appropriate specialist input.
Ask who will explain the scope, limitations, agreed completion records and any concerns after the work.
Compare clear responsibilities and applicable terms. A large experience total is not a substitute for accountability.
6 of 6 questions selected. This is your shortlist, not a contractor score.
Tell us what you’ve noticed. Share a few details to request your free site assessment.
4.8 / 5152 Google reviews across NSW, VIC + QLD ↗Photo 1 of 1
